REFUND POLICY

Last updated: September 14, 2026

At Vitalia Santé, we want you to feel confident when ordering from us.

Unless additional rights apply under local consumer law, our standard return period is 30 days from the date you receive your order.

Returns

To be eligible for a standard return, the product should be unused, unopened, in its original packaging, and in a condition suitable for resale.

For health, hygiene, and safety reasons, opened or used ingestible products may not be eligible for return unless the product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection law.

Before returning a product, please contact:

[SUPPORT EMAIL]

Do not return a package without first contacting our customer support team.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and, where possible, photographs showing the issue.

If we confirm that the product was damaged, defective, or incorrectly supplied, we may offer a replacement, store credit, or refund as appropriate.

30-Day Guarantee

Vitalia Santé offers a 30-day guarantee on eligible purchases.

The exact eligibility of a product under the guarantee may depend on the condition of the item and the reason for the return.

Mandatory consumer rights remain unaffected.

Non-Returnable Items

For hygiene and safety reasons, we may be unable to accept returns of opened dietary supplements or products that have been substantially used, unless they are defective or applicable law requires otherwise.

Gift cards, promotional gifts, clearance products, or personalized items may also be excluded from voluntary returns where legally permitted.

Refunds

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be returned to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Shipping Costs

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or a legal requirement.

Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns.

Lost or Stolen Packages

If tracking shows that a package has been delivered but you cannot locate it, please contact the carrier and our customer support team.

We will review the situation and assist where reasonably possible.

We cannot automatically guarantee refunds for packages confirmed as delivered to the shipping address provided during checkout.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order is reshipped.

Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

We cannot guarantee cancellation after an order has entered fulfilment or has already been dispatched.

Consumer Rights

Nothing in this Refund Policy removes or limits statutory consumer rights that apply to you under the laws of your country.

Contact Us

For all return and refund requests:

Vitalia Santé
Email: [SUPPORT EMAIL]
Order number: Please include your order number when contacting us.