PRIVACY POLICY

Last updated: September 14, 2026

Vitalia Santé respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

1. Information We Collect

When you use our website, we may collect personal information including your name, billing address, shipping address, email address, telephone number, order history, customer service communications, IP address, device information, browser information, and website activity.

Payment information is generally processed by our payment service providers and is not stored directly by Vitalia Santé in complete form.

2. How We Use Your Information

We may use your information to process and fulfil orders, arrange shipping, provide tracking information, communicate with you regarding purchases, process returns or refunds, provide customer support, prevent fraud, improve our website, analyze website performance, comply with legal obligations, and send marketing communications where permitted.

3. Shopify

Our store is hosted on Shopify.

Shopify processes certain personal information on our behalf in order to provide hosting, checkout, payment, analytics, fraud prevention, and other e-commerce services.

Your information may therefore be processed through Shopify's infrastructure and service providers.

4. Payment Providers

When you make a purchase, payment information may be processed by Shopify Payments or another third-party payment processor selected at checkout.

Those providers process payment information in accordance with their own privacy and security policies.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to operate the website, remember preferences, keep shopping carts active, measure website traffic, understand customer behaviour, prevent fraud, and provide advertising.

Where required by law, non-essential cookies will be used only after obtaining your consent.

6. Advertising and Analytics

We may use analytics and advertising platforms such as Shopify Analytics, Google Analytics, Meta, TikTok, or similar services.

These platforms may collect information about your interaction with our website in accordance with applicable law and your cookie preferences.

7. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about products, promotions, special offers, or Vitalia Santé news.

You may unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails.

8. Sharing Personal Information

We may share personal information with service providers where necessary to operate our business.

This may include Shopify, payment processors, delivery companies, fulfilment providers, analytics providers, advertising platforms, email marketing providers, customer service providers, fraud prevention services, accountants, legal advisers, or technology providers.

We may also disclose information where required by law or in connection with a merger, acquisition, restructuring, or sale of the business.

We do not sell personal information in the ordinary meaning of exchanging customer information directly for money.

9. International Data Transfers

Some of our service providers may process information outside your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to request access, correction, deletion, restriction, portability, or objection to certain processing.

You may also have the right to withdraw consent where processing is based on consent.

To exercise a privacy right, contact:

[PRIVACY EMAIL]

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our products and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

13. Security

We use reasonable technical and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations.

Updates will be published on this page.

15. Contact

For questions about privacy or personal data:

Vitalia Santé
[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
[PRIVACY EMAIL]